Frequently Asked Questions

1. What seat will fit my machine?

2. Do your seats come with armrests, headrest and seat belt?

3. How soon until my seat ships? Who do you recommend for shipping?   

4. Will your seat install directly into my machine (drop right in)?      
   

5. How can I get brochures and flyers for our counter top to hand out to our customers?   

6. How can I unsubscribe from email marketing/newsletters?   

7. What is the difference between “Mid Back” and “High Back” Seats?   

8. How do I become a dealer?  

9. How do I set up a Customer Log-in?   

10. What is Ultra Seat’s return policy?  

11. What is the warranty for the industrial seats / office chairs?   

12. How long does it take to set up an account?   

13. Do you offer bulk purchase discounts?  

Don't see your question, contact us now.

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1. What seat will fit my machine?

There are a few ways we can help you find the right seat. By providing the make, model and the year of your machine our sales team is able to narrow down to the best type of seat to fit your machine. Or you may simply use our "Seat Finder" or go to the "Aftermarket" page and fill out the custom order form.

2. Do your seats come with armrests, a headrest and a seat belt?

Most of our seats are provided as base models. Things like armrests, headrests, seat belts, heater kits, etc. are optional.  By talking with our sales team, we will be able to determine the right options for your application.  Contact our sales team at 1-800-667-7328

 

3. How soon until my seat ships?  Who do you recommend for shipping?

In most cases, your seat will ship by the next day.  Working with our sales team, we will be able to determine the best mode of transport for your order (e.g. shipment size, destination).  If you do not have a preferred carrier, we are able to provide competitive rate quotes and get you our best rates. Smaller items typically ship with carriers such as Purolator. Larger items such as seat assemblies are shipped most effectively by truck freight.

 

4. Will your seat install directly into my machine (drop right in)?

We are able to provide different mounting brackets.  Our sales team will be able to recommend the proper bracket for your application.  With the use of these specially designed mounting brackets, your seat will install easily.

5. How can I get brochures and flyers for our countertop to hand out to our customers?

Simply go to our “Brochures” section to download brochures or fill out the inquiry form to request free kits of our promotional materials.

6. How can I unsubscribe from email marketing/newsletters?

Simply go to My Account > Edit My Profile Info > Update and uncheck the "Subscribed to email marketing" box at the bottom of this page. Please note, if you choose to unsubscribe you will no longer receive notifications of news, products, and promotions from Ultra Seat Corporation.

 

7. What is the difference between “Mid Back” and “High Back” Seats?

Mid back seats, like our J700 or K700 Series seats, have a back cushion that is 20" high. High back seats, like our J800 or K800 Series seats, have a back cushion that is 24" high.

8. How do I become a dealer?

For information about becoming an Ultra Seat Dealer please fill out and submit this form and we will contact you within 2 business days with details.

9. How do I set up a Customer Log-in?

Simply go to the Login page found on the top menu and select "Register Now".

10. What is Ultra Seat’s return policy?

Please refer to section 6 of the "Terms of Sale" for our return policy.

11. What is the warranty for the industrial seats / office chairs?

Simply go to the "Resources" section to view our warranties for both Industrial Seating and Office Seating.

12. How long does it take to set up an account?

Generally, 1 week, depending on the trade reference response.  Click here for our Application for Credit.
 

13. Do you offer bulk purchase discounts?

In some cases, we do offer bulk purchase discounts. Please Contact Us and inquire with a sales representative for more information.